Return policy

We hope that you will LOVE your recent purchase from Rocepost shop. If you are in any way unsatisfied with your purchase, we offer a 30 day Return Policy. To see if you qualify, please read the criteria below.

Maybe you changed your mind, and that’s completely fine. Rocepost shop is happy to accept returns 30 days from delivery date. Please make sure that to qualify for a return, you tick off the following steps:

1. Contact Rocepost at sale@rocepost.com notifying your intention to return your item or your order.

2. Confirm that the item is unopened, not damaged, and therefore in a saleable condition.

3. Once Rocepost confirms your return, please send it back to us (Please note: shipping is at the customers expense).

4. Make sure to send us a tracking number, we cannot assist with untracked returns that go missing.

5. When we receive the item/order back and confirm its condition, we will provide you a refund or store credit to the value of the items returned.

What if my product arrives damaged, dead, is different to what I ordered, or is faulty?
At Rocepost we strive to provide high quality products - however there will always be instances beyond our control where products will be faulty, become damaged in transit, or accidentally mixed up with another item in the warehouse.

In the event that this has occurred, we will always offer a refund or store credit for the affected items. Please follow the steps below:

1. Please take a photo of the affected item/s

2. email us sale@rocepost.com to report us.

Please feel free to email us at sale@rocepost.com with any issues.

What if my product never arrived, or my package arrived but was missing an item/s?
Your items are picked, packed, and then sent out to you through various couriers. We endeavor to have your package arrive to you as quickly as possible, and in perfect condition. Please allow up to 30 business days for delivery , the farther regions may occasionally take a little longer.

What if I forgot to pick my order up from the Post Office, or wrote the wrong address on the label, so it never arrived?
 RETURN TO SENDER If your order has been sent out and remains unclaimed for two (1) weeks, our courier service return these articles to Rocepost at a cost to Rocepost. In such instances, Rocepost will not re-send any article, unless the Customer agrees to pay another shipping fee for its return ,In the event that an article is returned to Rocepost  due to a customer making an error on their address label, or refusing to accept their order on delivery, Rocepost  will not re-send the article unless the customer agrees to pay another shipping fee for its return. Rocepost  will offer in these instances a refund for the value of the products only, minus a $40 return postage and re-stocking fee.  If there was a freight discount used to originally purchase the order, a fee of $40 will be deducted before any refund is given, to cover the return postage cost and re-stocking fee.

However there is always an element of human error. We understand that on the rare occasion packages get lost in transit, or incorrect items are accidentally sent out in an order.

If you believe your order may be missing, please send us an email at sale@rocepost.com and one of our customer service team members will respond as soon as possible, as they begin to investigate the whereabouts of your order. If the order has been lost in transit, we will always offer the option to re-send the order, or offer you a full refund or store credit.

If you believe you have been sent an incorrect item, or that an item was missed from your order please send us an email at sale@rocepost.com

Missing/incorrect items will be resolved through the offer of a refund, replacement or store credit to the value of that item.

Please note – we will often require a photo of the incorrect items received, in order to clearly identify the mistake from our end.

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